We check the pulse on the overall health of your business. Through a series of steps, we determine how you generate business, market your business, outsource talent, and ways you stream income. We then discuss areas you can enhance the return on your efforts.
We examine the standards set by business owners, partners and staff to ensure satisfaction across the board. Is leadership providing the accountability needed to ensure a smooth daily workflow? Are the support staff needs being met and requests adequately heard? LITB offers third party employee satisfaction surveys and subsequent grievance mitigation solutions.
Do you need feedback on a natural customer experience or unbiased business review? LITB's version of "Undercover Boss" will help you determine how your business is operating from an outsider's point of view. We follow a detailed assessment checklist that will cover all aspect of the client experience from how customers are welcomed front-of-house through final payment and project completion.
Are you ready to hire? Are your days consumed with tasks that could be better supported by another qualified individual? LITB will examine your daily and weekly routines and determine if your time is better spent on other aspect of your business. Additionally, we can categorize your needs and assist you to find adequate personnel.
Are you ready to bring on additional help but not sure where to start? Or worse, did you have an administrative employee depart abruptly and you need urgent back office coverage? LITB can provide immediate response at a contract-free, reasonable daily rate to ensure continued operations. We have a Rolodex of qualified individuals who can manage to keep your business afloat while we assist in the daunting task of finding a qualified replacement. LITB also offers in-house training for entry- to mid-level back office associates to ensure an effortless transition.